How are my products delivered?
All our products are delivered electronically by download link. After your purchase you will receive an email with your order invoice ID, a registration key, link to download the registered version of the software and link to the invoice.
Product delivery on CD-ROM varies by location and approximately takes 5 business days within Canada and US. It takes approximately 10 business days abroad.
Shipping and handling is an additional $19.90 for product delivery on CD-ROM media.
New! How can I change the email address for my order/profile because I am changing the provider?
When accessing your order from a download link, you may click on the "Change E-mail" link. A charge may apply. Should you have any questions, you may contact email@example.com
New! I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.
New! I have previously purchased an earlier version of the software. Can I download the latest version?
Yes, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link provides you with options to get the latest edition. You may also visit our Customer Communications Center to login in with your email address.
New! I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.
New! I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at firstname.lastname@example.org for assistance to cancel the first transaction.