Boot Disk FAQ

General Sales & Customer Support Questions

1. How are my products delivered?
2. Do I receive a boxed product, CD and/or printed manuals?
3. How long does it take to get my product?
4. How do I get an invoice of my purchase?
5. Do you charge any sales taxes?
6. What kind of payment methods do you accept?
7. New! How can I change the email address for my order/profile because I am changing the provider?
8. New! I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
9. New! I have previously purchased an earlier version of the software. Can I download the latest version?
10. New! I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
11. New! I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.

Technical Questions

1. New! Can I automatically assign a static IP address when booting up into Active@ Boot Disk for Windows?
2. New! We are using a WinPE environment that is booted into via PXE from a Windows Deployment Server. I am wondering if there is a way for us to copy registry information and files into the WIM file that we boot from so the applications are already installed and registered? Or will I need to script the installation and registration to occur each time we boot into WinPE?
3. New! The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
4. New! The Active@ Boot Disk cannot see the drives in my system, what can I do so they would be detected?
5. New! Is it possible to add new registry entries or modify registry for bootable configuration?
6. What is the difference between the Windows and the DOS editions of Active@ Boot Disk?
7. How can I try Active@ Boot Disk before purchase?
8. How to make a bootable CD? How can I write ISO files to CD or DVD?
9. How to boot and run software from CD-ROM?
10. What are ISO image files?
11. When using the "KillDiskFloppysetup" utility I receive the following error message when attempting to boot from the floppy disk "Error loading FreeDos Kernel" press any key to continue. What's wrong?
12. How can I get Active@ Boot Disk onto a floppy?
13. Are all the programs on the Active@ Boot Disk Pro FULL versions?
14. How can I format a drive for FAT32?
15. The KillDisk screen appears but I can't use the keyboard to select anything, what's wrong?
16. The UNERASER screen appears but I can't use the keyboard to select anything, what's wrong?
17. The Partition Recovery screen appears but I can't use the keyboard to select anything, what's wrong?
18. The Disk Image screen appears but I can't use the keyboard to select anything, what's wrong?
19. I purchased Active@ Boot Disk Professional but all I received is one file. How do I use the software?
20. I get the message "The bios in this system is not fully ACPI compliant", and everything came to a stop.
21. I've booted from the Windows Boot CD provided and cannot find the C: drive or the SAM database. Why can't the software find it?
22. What I want to do is make a bootable disk image of a laptop drive. Can I use your software along with Active@ Boot Disk Lite to boot and restore from the external USB drive?
23. When attempting to boot from the CD, the screen is initially black with a message floating on it that states "Not Optimum Mode Recommended Mode 1600 x 1200 60HZ Analog" from my monitor. I don't see anything else. Why didn't Boot Disk start up.
24. Cannot boot to the Active@ Boot Disk for Windows CD-ROM. The error CDBOOT: Couldn't Find BOOTMGR appears.
25. Is it possible to store an image which is greater than 4 gigabytes onto a bootable USB memory stick?
26. Why does the computer reboot after 72 hours after running anything from within Boot Disk?
27. I have a laptop with win 7 and the HD is bitlocked. I don't want to mess anything up that would result in data loss, so I have a few questions: How do I boot from LiveCD and then run a chkdsk? How to I boot from the CD and then run a drive defrag?

Windows 98

1. I restored two partitions, but Windows 98 does not boot properly, probably some system files are damaged. What should I do?

DOS

1. How to create bootable floppy disk supporting SCSI disks under DOS?
2. My CD-ROM drive cannot be detected in DOS. Do I need some drivers?
3. Can I make my own DOS bootable floppy?
4. When I try to boot from the Password Changer for DOS Floppy or CD, I get the error Error Loading FreeDOS Kernel